Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at Lamoda Wear! We strive to provide you with the best experience and high-quality products. However, if you’re not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Items must be returned within [30 days] of purchase.
Non-returnable items: Certain items cannot be returned, including sale items, gift cards, and customized products.
Proof of Purchase: Please include your receipt or proof of purchase when sending the item back.

Return Process

• Initiate Return: Contact our Customer Service team to begin the return process.

• Shipping Costs: If you wish to return the item, you must notify us on the same day of receiving your order. In case of a second return attempt, the customer will be responsible for the return shipping costs.

• Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance for larger items.

• Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund within [5-7 business days].

Refunds

Approval Process: If your return is approved, we will initiate a refund to your original payment method. Please allow [5-10 business days] for the refund to reflect in your account, depending on your card issuer’s policies.
Partial Refunds: Certain items may only be eligible for partial refunds, including those returned after [30 days] or those showing signs of wear or damage.

Exchanges

• Online Orders: Online order returns and exchanges are handled separately from those made in-store.

• In-Store Exchanges: You may exchange items at our physical stores within one week of purchase.

• Exchange Process: If you need a different size or color, contact us at [email@example.com] to initiate an exchange and check product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@lamodawear.com with photos and details of the issue. We will promptly send a replacement or issue a refund at no additional cost to you.

Additional Information

• Order Inspection: You are welcome to inspect your order in the presence of the delivery agent. Once the agent leaves, no exchanges or returns will be accepted.

• Discounted Orders: If your order was purchased with a discount or as part of a promotion, returns or exchanges are not permitted.

Thank you for choosing Lamoda Wear! We’re committed to ensuring you are satisfied with every purchase.

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