Refund and Returns Policy

Thank you for shopping at Lamoda Wear! We aim to provide you with the best experience and high-quality products that meet your style needs. However, if you are not entirely satisfied with your purchase, we are here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Items must be returned within [30 days] of purchase.
  • Non-returnable items: Certain items cannot be returned, including sale items, gift cards, and customized products.
  • Proof of Purchase: Please include your receipt or proof of purchase when sending the item back.

Return Process

  1. Initiate Return: Contact our Customer Service team to begin your return process.
  2. Shipping: You are responsible for covering the cost of return shipping unless the item is defective or you received the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance for larger items.
  3. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund within [5-7 business days].

Refunds

  • Approval Process: If your return is approved, we will initiate a refund to your original payment method. Please allow [5-10 business days] for the refund to reflect in your account, depending on your card issuer’s policies.
  • Partial Refunds: Certain items may only be eligible for partial refunds, including those that are returned after [30 days] or with signs of wear or damage.

Exchanges

If you need a different size or color, we offer exchanges within [30 days] of your purchase. Contact us at [email@example.com] to initiate an exchange and check product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@lamodawear.com with photos and details of the issue. We will promptly send a replacement or issue a refund at no additional cost to you.

Thank you for choosing Lamoda Wear! We’re committed to ensuring you are satisfied with every purchase.